Customer Service Specialist - #1093647

• Upon request, provide a summary view of a Customer's open order book with delivery status look-ahead that includes projected delivery performance to customer request date and reasons for delays (if required).

• Proactively provide status on delayed orders with reasons.

• Require working with Honeywell site Supply Chain resources to confirm reasons for delay.

• Required to work through feasibility of customer order expedite requests.

• Monitor open order delivery status and initiate product exchanges, rentals, escalations as needed to meet customer on-time delivery needs.

• Enter order, quote request, PO Review, Z tasking, case management as per standard work and within the defined SLA

• Attend and lead customer calls, prepared with summary of open customer queries and orders, and ready to discuss and resolve open items in real time.

• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

• Clearly articulate a problem statement and help required to a support functions to drive accurate and timely response.

• Drive any internal changes required due to customer actions and process requirements including, but not limited to, standard work and Customer Specific Work Instruction updates

Job Requirements:

• Diploma Graduate and above

• 2 year experience in Order management/fulfillment

• Work Timing: 7.30am to 4.30pm

• Work days: Monday to Friday

• Work Location: Gul Circle