Executive, Scheduling Control Centre - #1093631

1. Coordinate resources such as Classrooms, Trainers and Equipment/Props to schedule classes so classes can be conducted:

• Schedule classes throughout the year for each product type under their purview.

• Coordinate resources (e.g. venue/license/trainers/equip) to schedule classes.

• Track and monitor enrolment rates.

• Respond, monitor and follow up on un-planned scheduling requests.

• Monitor and report on utilisation rate, cancellations and sufficiency of capacity.

• Work with stakeholders to inform learners on class postponement or cancellations.

1. Ensure administrative activities are completed timely:

• Course code creation in the system.

• Processing of payment to Trainers (honorarium) and Partnership Fees.

• Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.

• Submit any reports (as required)

1. Perform data-driven analysis to support stakeholders in optimise resources:

• Classify courses based on slow/fast movers, and evergreen demand.

• Analyse trends to determine sufficiency of resources/capacity.

• Analyse trends to determine and optimise utilisation by time periods and venues.

• Perform cost-benefit analysis to prioritise resource allocations.

• Perform forecasting to ensure schedules closely matches market demand.

1. Manage Stakeholders

• Participate in weekly class review discussions.

• Review S&OP data trends to advise Product Managers on adjusting schedules.

• Communicate with stakeholders to provide prompt and relevant updates.

• Review feedback from internal stakeholders on planning and scheduling improvements

1. Support Product and Services Improvements

• Conduct frequent reviews of trainer and equipment availability with Heads of Product.

• Conduct frequent reviews of classroom capacity with Head of Planning & Scheduling.

• Conduct frequent reviews of customer needs with Account or Sales Managers.

• Provide feedback to internal stakeholders.on venues, service delivery and trainers.

• Provide feedback to internal stakeholders on take-up rates and cancellations.

Requirements

• Minimum Diploma qualifications

• Good planning and coordination skills.

• Proficient in Microsoft Excel and Outlook.

• Team player.

• Other Preferred Attributes:

  • Prior experience reading/analysing reports from Power BI or Tableau.

  • Prior experience using Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).