Assistant / Customer Service Manager - Seafreight - #1093610

YOUR ROLE

Do you have the eye of a bold eagle, the concentration of a hunting lioness, the social skills to work and communicate with a team, and a forklift certification? Well, you may be the Inventory Expert we are looking for. Your mission will be to perform physical inventory counts, recording and reporting data results, assisting with research and reconciling inventory discrepancies. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

The incumbent will be leading a team and be part of a larger team within the Air & Ocean department in providing seamless and customer-focused solutions to support the achievement of business objectives.

WHAT ARE WE LOOKING FOR?

• Lead the Customer service team for Sea freight

• Liaise with customers on the standard operating procedures

• To meet up with clients on projects / special matters

• Prepare customer key performance index reports

• Promptly handle customers / team escalations

• To implement corrective actions and preventive measures for immediate service recovery

• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team

• Attend to freight management and rates negotiation

Provide quotes / rates to COD customer or overseas offices

• Liaise with overseas agents on the various requirements and rates

• Review the profit & loss of product desk

• Analyse job file purchasing and raise concern to Pricing team

• Review & approve changes of work processes before escalation to Head of Sea Freight

• Conduct recruitment exercise for officer / executive position when needed

• Provide related training concerning the BU to new staff assign to the team

• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the CEVA’s Code of Conduct and Company’s regulations

• Ensure team understanding and implementation on CEVA’s Value in daily work behaviors

• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes

• Plan and monitor team development together with HR Division

• Ensure updated Job Description availability for the team by coordinating with HR Division

• Ensure all changes in Department / Section communicated properly to the team

WHAT ARE WE LOOKING FOR?

• Diploma / Degree preferred

• Minimum 8 years of experience in freight forwarding with sea freight experiences

• Previous customer service experience is an added advantage

• Possess excellent communication and interpersonal skills

• Pleasant personality and a good team player

• Proficient in MS Office & ability to work independently

• DGR trained will be an advantage

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.