Airfreight Customer Service - #1093564

Job Responsibilities:

• Handle customer inquiries related to airfreight shipments (export/import)

• Provide timely shipment updates to customers

• Coordinate with operations, airlines, and transport teams to meet customer requirements

• Prepare quotations, booking confirmations, and necessary shipping documents

• Manage and resolve customer complaints or service issues

• Maintain strong relationships with key accounts and partners

• Support the operations team with documentation and follow-ups when required

Requirements:

• Minimum 1–2 years experience in airfreight customer service or logistics

• Good understanding of airfreight operations and documentation

• Strong communication, coordination, and problem-solving skills

• Able to work under pressure and handle urgent requests

• Proficient in MS Office and freight management systems

• Customer-oriented, proactive, and a good team player

We Offer:

• Attractive remuneration and benefits

• Opportunities for growth and career development

• Friendly and collaborative working environment