Community & Customer Service Executive - #1093319

Key Responsibilities

Front-of-House & Customer Service

• Serve as the first point of contact for walk-ins, guests, and members.

• Respond to inquiries via phone, email, and in person.

• Maintain reception and common areas in tip-top condition.

Community Management

• Build strong relationships with members to understand their needs.

• Plan and coordinate small community events, networking sessions, or workshops.

• Gather and act on feedback to improve the member experience.

Admin & Operations

• Support onboarding and offboarding of members.

• Handle room bookings, event space, and basic billing queries.

• Coordinate with housekeeping and maintenance teams to ensure space readiness.

Sales Support

• Assist with workspace tours for potential clients.

• Maintain accurate CRM records of walk-ins and leads.

 Requirements

• GCE ‘O’ Level and above

• Friendly, energetic, and people-oriented

• Organised and detail-focused, able to juggle tasks independently

• Excellent communication and customer service skills (verbal and written)

• Comfortable using basic tools like Google Workspace, Microsoft Office and CRM platforms