Voice Engineer - #1093041

Unison Consulting

Date: 1 week ago

District: Singapore

Contract type: Contractor

Work schedule: Full day

As a voice engineer, the candidate will be responsible for maintaining and supporting Network and Telephony infrastructure, managing and delivering Network / Telephony projects in Asia within proposed budget and timelines.

Responsibilities

Design, implement and support network / telephony infrastructure, including IP telephony, Cisco unified communications Manager, Trader Voice (BT/IPC), Cisco Expressway services, Voice recording systems, Mobile Voice services in Asia/Pacific
Ensure and enhance Asia Pacific Network and Telecom services be in line with business requirement in terms of stability, resilience, and performance
Monitor voice system performance, capacity, and call quality, optimizing as necessary to ensure high availability and excellent user experience
Develop and maintain documentation for voice systems, including network diagrams, configurations, and standard operating procedures
Implement and manage disaster recovery and business continuity plans for voice infrastructure
Troubleshoot complex voice-related issues and implement solutions in a timely manner
Manage vendor relationships for voice-related hardware, software, and services
Provide technical support and training to end-users on voice systems and features
Manage product lifecycles for voice platforms
Ensure global standard and best practices are implemented in all network infrastructure
Ensure technical documentation are properly maintained
Provide escalation support and advance troubleshooting of critical issues on voice platforms
Manage regional network project implementation
Engineering and streamline operation workflow processes
Provide consultations and operational support to business and IT units

Requirements

Bachelor degree in a Computer Science, Telecommunications, or equivalent
Minimum 5 years of technical and voice operation experience in investment banking, financial institution or large enterprise environment
Extensive knowledge on Cisco Call Manager Configuration / Cisco Unity
Experience on trader voice platforms (BT ITS platform) and voice recording platforms
Knowledge on TCP/IP, QoS and VoIP protocols (SIP, H323, RTP, SRTP)
Experience with SIP trunking and PSTN connectivity
Familiarity with voice security best practices and compliance requirements
Knowledge of QoS (Quality of Service) implementation for voice traffic
Regional project implementation experience
Work independently in a highly dynamic environment, both individually and as a team

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