Customer Relations Officer - #1092780

Work closely and provide support to the A&P team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.

• Guide shoppers through West Mall Rewards app download and installation

• Provide hands-on support for shoppers during campaign redemptions

• Work closely with the customer service team and assist in the execution of the mall’s promotion and redemption programs and member redemptions

• Handle shoppers’/ tenants’ feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner

• Assist social media winners, verify eligibility, maintain records, and manage inventory with precision

• Support on-ground campaigns and events, ensuring smooth operations

• Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P

Requirements

• Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder

• At least 1 year of customer service experience in retail, hospitality or related industry

• Cheerful personality and passionate about customer service

• Good leadership and people management skills, and able to work independently

• Good command of the English Language, both written and spoken

• Proficient in computer skills (MS Word, Excel)

• Able to work on weekends/public holidays on 5.5-day work week (1pm to 10pm and 6pm to 10pm)

• Able to work shift hours subsequently

We would prefer for interested candidates to apply directly through our Career portal at https://singland.darwinbox.com/ms/candidate/careers for a faster and more streamlined application process. Thank you.

Singapore Land Group Limited does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee shall be paid in the event a candidate is hired by our Company where no pre-existing agreement is in place.