Command Center Executive - #1092773

Job Description

Manpower Deployment & Scheduling – Assign officers for day and night shifts, track attendance, and check leave records.

Recruitment & Offer Management – Post job advertisements, source candidates, and assist in hiring processes.
 

Customer Service & Issue Resolution – Handle customer queries, complaints, and provide timely solutions. Record and keep track customer feedback and daily reporting.

Call Handling & Registration – Manage inbound and outbound calls, including recording.
 

Operational and Service Reporting – Provide routine and ad-hoc service reports and monitor service performance. Identify and escalate operational abnormalities to the technical team.

Documentation & Data Management – Maintain accurate attendance, leave applications, and daily reports. Check daily report for system enhancement.

Basic Troubleshooting & User Assistance – Support users with system sign-ups and provide guidance on system-related issues.

What We’re Looking For

Diploma or Degree in Administration, HR, or a related field
Experience in manpower deployment & shift scheduling is an advantage
Strong communication skills in English (both written & spoken)
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Excellent problem-solving & multitasking abilities
A team player with a proactive attitude
Willing to work 12-hour shifts, 6 days a week