Customer Care Representatives - #1092769

Daily Routine

• Ensure cleanliness and tidiness of the surroundings.
• Ensure all fixtures are functioning well.
• Reporting of fault to the maintenance team.
• Assist Customers and Agents' enquiries via phone calls, message or walk-ins.
• Assist Customers' prayers.
• Sale of Incense Items.
• Processing of the Service forms.
• Processing of the Pedestal Engraving forms.
• Liaising with vendor on the Pedestal Engraving.

Other Roles

• Site tour training for New Agent Training.
• Assist ceremonial team for prayer services (Anling, Bone Picking etc).
• Ad-hoc emcee for FSP case.
• Ad-hoc site tour for Customer.

Others

• Stock take of incense paper inventory.
• Follow up with agents/customer on the outstanding payment and to ensure full payment for services rendered.
• Plan, Organize, Execute and Promote events.
• Report tabulation and analysis of all calls, services, events etc Event Profit & Loss tabulation.
• All ad-hoc duties assign by seniors.
   

QUALIFICATION

• Secondary/NITEC/Diploma in any discipline.
• Minimum 2 years working experience in related field.
• Excellent Interpersonal and communication skills.

EXPERIENCE / SKILL REQUIRED

• Positive attitude.
• Willing to learn.
• Able to work Independently as well as in a team.
• Possess good communication skills.
• Able to communicate effectively in English.
• Proficient in Microsoft office (Words, Excel, Powerpoint).
• Able to work shift, weekends and public holidays.