Assistant Front Office Manager - #1092664

Operations

• Ensure a smooth operation and the highest level of seeking feedback on guest satisfaction and responding directly back to guests who experience any issues

• Strong & effective communication with all other departments

• Monitors efficiency levels in Front Office

• Ensures implementation of on-day rate strategies

• Maintains a brief record of all incidents (guest or employee) all findings (when on rounds) and all other relevant items pertaining to operations

• Ensures compliance with all Front Office policies, standards and procedures

Leadership

• Lead by example and operate with integrity and respect

• Exercise due diligence and role models the values and behavioral standards set by Management

• Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture

• Focus on the mission and well-being of the department, hotel, and company

• Provide guidance and motivation to the Front Office team, creating an environment that allows colleagues to achieve job fulfilment and providing a path for career development

• Develop, implement and maintain new incentives for possible improvements and efficiency

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

Financial

• Upselling, Room Revenue & Operation Auditing

• Monitor and assess revenue opportunities for the hotel, maximise red date conversion and keep team on track to meet Upsell Goal

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates

• Ensures credit compliance with all Front Office policies, standards and procedures

Requirements

• Relevant experience in same field for 3-5 years at similar capacity

• Able to work under pressure and adaptable to changes.

• Calm and patience in handling any tense situation.

• Great disposition