Systems Executive (12hrs shift/NITEC IT /Telecommunications) - #1092383

About the role

As a Systems Executive (12hrs shift) at ES Recruitment Pte Ltd, you will play a critical role in maintaining the reliability and efficiency of the Client company's mission-critical systems. This contract position is based in the Changi East Region at Singapore Air Traffic Control Centre SATCC. This is a 1 year project renewable assignment.

You are responsible for ensuring smooth day-to-day AMHS Aeronautical Message Handling System operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity.

What we offer

- Competitive compensation package, including attractive shift & PH allowances and completion bonus

• This position offers you a unique opportunity to gain hands-on experience in Comcenter operations, ensuring critical systems' uptime and performance.

What you'll be doing

Key Responsibilities

1.           Operations and Monitoring

• Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.

• Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.

• Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.

2.           Fault Rectification

• Diagnose and troubleshoot basic system faults and technical issues.

• Apply corrective measures to restore normal operations within defined timelines.

• Collaborate with internal teams to resolve recurring or critical issues.

3.           Reporting and Documentation

• Maintain accurate and detailed operational log reports during shifts.

• Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.

4.           Communication and Coordination

• Act as a point of contact during operational shifts for updates, escalations, and notifications.

• Ensure seamless handover of duties and information between shifts.

5.           Compliance and Standards

• Adhere to organizational and regulatory standards for system operations and fault management.

• Participate in periodic reviews and audits of operational processes.

What we're looking for

• Minimum ITE Information Technology, Telecommunications, or related fields.

• Experience: Prior experience in system monitoring, operations, or technical troubleshooting

• Skills:

o            Strong analytical and problem-solving skills.

o            Proficiency in using monitoring and reporting tools.

o            Effective communication skills for coordination and reporting.

Apply now to join our team as a Systems Executive (12hrs shift) and contribute to the success of our growing organisation.

ES Recruitment Pte Ltd 09C4235

R1103307 Hong Mei Lin