Sr. Manager, Digital Enablement Platform, Global Product - #1036255

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

The Visa Digital Enablement Platform Product is responsible for the enabling wide range of visa’s value-added services through various digital channels (Mobile App, Web App, SDK, APIs), to help accelerate the digital adoption for Visa Clients globally. This team is also responsible for identifying and building innovation solutions working closely with Technology, Commercialization, Design and Architecture as well as other key stakeholders to ensure the solution can be deployed globally.

What a Sr. Manager, Digital Enablement Platform at Visa:

The Sr. Manager, Digital Enablement platform is responsible for the global product requirement definition, execution, and client enablement of numerous digital initiatives. This role will contribute to the product development of multiple digital products with primary focus on Visa Loyalty Platform and Visa’s Campaign Solutions.

Reporting to the Director, Digital Enablement Platform in NA, the Sr. Manager, will manage the global product development of a various Digital Enablement and Loyalty Solution and backlog of multiple scrum teams located in Singapore and various team across the globe.

The Sr. Manager will work as part of a Digital Enablement Product team co-located with the Loyalty Engineering team in Singapore but will also leverage scrum teams from other product groups, functions, and geographies, as well as working closely with various platform partners and regional and global counterparts to achieve our revenue and product deployment goals. The role also involves being both an advocate for our partners internally and acting as the partner specialist to Visa clients. You will develop the global solution for client’s problems across regions, ensuring the solutions and their content are easily understandable and consumable both internally and externally.

Why this is important to Visa.

Digital Enablement Platform Solutions are an integral part of Visa’s business across the globe and will expand significantly in terms of importance and financial impact in the coming years.

To increase stickiness and loyalty of our client, it is more important than ever for Visa to develop, deliver and manage a set of capabilities that help our clients adopt digital solution faster and stay relevant in the market.

A key element of delivering for our clients and their consumers is providing solutions ‘where consumers are and in a way that they are motivated to use them – this means ensuring that the solutions we develop are digitally enabled and adopting a ‘digital first’ approach to execution.

Projects you will be a part of:

• Leading Visa’s Loyalty and Digital product development working with various stakeholders across Visa.
• Identify consumer trends, habits and preferences that inform future digital enablement solution development and partnership strategies.
• Development and roll out of Loyalty and digital solutions across all regions.
• Work with Visa commercial partners to ensure the maximum financial and strategic benefit of the partnership, ensuring clear articulation of the value proposition for clients, development of sales kits and go-to-market processes.
• Work with external and internal stakeholders to identify platform enhancements requirements to improve the overall customer experience.
  
  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• Minimum 10 years of industry experience and at least 3 years of experience in the payment industry, preferably in product development, product management and strategy
• Experience in financial services, fintech will be an advantage.
• Ability to create, manage Roadmap and Platform Vision.
• Ability to translate product complexities, strategic insights, and analytical findings related to digital into actionable recommendations and practical business solutions.
• Strong verbal, written, and presentation skills are required. Including the ability to author and contribute to detailed user stories, acceptance criteria, user experience wire frames, technical and business level flow diagrams, presentations, functional specifications, and client facing documentation.
• Proven ability to collaborate with architecture/technology teams to clearly translate product vision to design/solution concept.
• SME for assigned aspects of digital processing and enablement solutions related to digital, mobile, loyalty, campaign and commerce capabilities within the Digital Enablement Platform which includes at a minimum the Visa mobile app, API, SDK, web, and tool capabilities across multiple development methodologies, operating systems, consumer facing channels, devices solutioning multiple geographies.
• Demonstrated leadership and delivery leveraging agile and waterfall development methodologies.
• Self-starter with a demonstrated ability to work independently as well as collaborate with cross-functional teams around the world and across different time zones. Must be able to participate in meetings that happens during North America Time zone.
• Demonstrated ability to collaborate and build consensus across stakeholders.
• Ability to identify, navigate, and resolve obstacles across multiple teams.
• Effective ownership, accountability, and application of problem-solving and creative skills to manage deliverables.
• Work closely with the UI/UX design teams to create prototypes, demos, and materials to support assigned features.
• Key contributor to go-to-market and commercialization tasks associated with assigned initiatives
  
  

What Will Also Help

• Passionate about digital solutions and creating propositions that drive adoption.
• A proven collaborator with the ability to encompass global and regional needs in a strategic and global roadmap.
• Strong presentation skills
• Master’s degree in business, engineering or a related field
• Understanding of network product, rules, technology as well as of Visa’s business and organization will be advantageous.
  
  

Additional Information

All your information will be kept confidential according to EEO guidelines.